Implementation of Service Steps to facilitate the implementation of Service Center within your business." /> <meta name="Keywords" content="Supporting,service,management" /> <link href="styles/SlidingPanels.css" rel="stylesheet" type="text/css" /> <link href="Styles/tesseractStylesUSA.css" rel="stylesheet" type="text/css" /> <script type="text/javascript" src="SpryAssets/SprySlidingPanels.js"></script> <script type="text/javascript" src="SpryAssets/SprySlidingPanelsAutoSlide.js"></script> <script type="text/javascript" src="p7pmm/p7PMMscripts.js"></script> <link href="p7pmm/p7PMMh03.css" rel="stylesheet" type="text/css" media="all" /> <link href="p7ap/p7ap_01.css" rel="stylesheet" type="text/css" media="all" /> <script type="text/javascript" src="p7ap/p7APscripts.js"></script> <link href="p7apm/p7APM02.css" rel="stylesheet" type="text/css" media="all" /> <script type="text/javascript" src="p7apm/p7APMscripts.js"></script> <link rel="shortcut icon" href="/images/Icon/Tesseract-Icon.ico" type="image/x-icon" /> <link rel="icon" href="/images/Icon/Tesseract-Icon.ico" type="image/x-icon" /> <link href="p7pmm/p7PMMh04.css" rel="stylesheet" type="text/css" media="all" /> </head> <body>     <div id="header"> <div id="Telephone">Tel: UK +44 (0)1494 465 066 | Tel: USA 800 747 6882</div> <div id="HeaderTop"></div> <div class="demoButton"><a href="/US-Online-Demo-Request.asp">Request Demo</a></div> <div id="USAButton"><a href="/our_locationUSA.asp"><img src="http://www.tesseract.co.uk/ImagesNew/trans.gif" alt="Location USA" width="46" height="30" border="0" /></a></div> <div class="UKButton"><a href="/USA-Location.aspx">Location</a></div> <div id="p7PMM_1" class="p7PMMh03"> <ul class="p7PMM"> <li><a href="/US-Contact.aspx">Contact</a></li> <li><a href="/Your-Next-Step.aspx">Your Next Step</a></li> <li><a href="/Tesseract-AMMI.aspx">Latest News</a></li> <li><a href="/About Tesseract-USA.aspx">About</a></li> <li><a href="/">US Home</a></li> </ul> <script type="text/javascript">  </script> </div> <div class="p7pmmclearfloat"> </div> </div> <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-20596469-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script> <div id="wrapper"> <div id="container"> <div id="mainContent"> <div id="topContentHome"> <div id="H1Wrapper"> <h1>Filed service engineers and administrators can access Service Centre from a wide range of equipment via the internet. This offers the most flexible working options for all users. Off-line usage now means that both the PDA and Laptop versions can store data locally and transfer or Sync the data when a signal available.</h1> </div> <div id="LogoWrapper"> <p><img src="/ImagesNew/TesseractLogo.gif" alt="Service Management Software" width="169" height="66" /></p> <p class="strapline">Providing software solutions<br /> for over 25 years.</p> </div> <div id="PanelNavRight"><a href="#" onclick="sp1.showNextPanel(); stop(); return false;"><img src="ImagesNew/trans.gif" alt="Slide Right" width="17" height="272" border="0" /></a></div> <div id="PanelNavLeft"><a href="#" onclick="sp1.showPreviousPanel(); stop(); return false;"><img src="ImagesNew/trans.gif" alt="Slide Left" width="17" height="272" border="0" /></a></div>  <div id="PanelsCONTENTGallery"> <div id="SlidingMenu" class="SlidingPanels"> <div class="SlidingPanelsContentGroup"> <div id="Panel10" class="SlidingGallery"> <div class="SPContentWrapper"> <img src="/ImagesNew/PanelsContent/Located.jpg" alt="Located" width="148" height="45" /> <p class="SPSubHeading">Powerful GPS integration with <br /> TomTom Work.</p> <p class="SPSubHeading"> </p> <p class="SPSubHeading"> </p> <div class="MoreButton"> <p><a href="/Reasons-to-Use-Tesseract/GPS-TomTom.html#Title">Read More</a></p> </div> </div> <img src="/ImagesNew/PanelsContent/TomTom-Work.gif" alt="Located Image" width="233" height="148" class="NewsFloatRight" /> </div> <div id="Panel1" class="SlidingGallery"> <div class="SPContentWrapper"> <img src="/ImagesNew/PanelsContent/Why.jpg" alt="Connected" width="101" height="51" /> <p class="SPSubHeading">Why choose Tesseract's <br /> Service Management Software?</p> <p class="SPSubHeading"> </p> <p class="SPSubHeading"> </p> <div class="MoreButton"> <p><a href="/Service-Management-Software-as-a-service-SaaS/Software-as-a-Service-SaaS.html#Title">Read More</a></p> </div> </div> <img src="/ImagesNew/PanelsContent/Why-Image.jpg" alt="Connected Image" width="127" height="250" hspace="30" class="NewsFloatRight" /> </div> <div id="Panel2" class="SlidingGallery"> <div class="SPContentWrapper"> <img src="/ImagesNew/PanelsContent/Popular.gif" alt="Instantaneous" width="144" height="51" /> <p class="SPSubHeading">Just a few of the companies already using our software...</p> <p class="SPSubHeading"> </p> <p class="SPSubHeading"> </p> <div class="MoreButton"> <p><a href="/Reasons-to-Use-Tesseract/Popular.html#Title">Read More</a></p> </div> </div> <img src="/ImagesNew/PanelsContent/Popular-Image.jpg" alt="Popular Image" width="206" height="245" hspace="10" class="NewsFloatRight" /> </div> <div id="Panel3" class="SlidingGallery"> <div class="SPContentWrapper"> <img src="/ImagesNew/PanelsContent/Connected.gif" alt="Connected" width="200" height="44" /> <p class="SPSubHeading">Browser based software. <br /> Where ever you are, if you can connect to the internet you can connect to Service Centre.</p> <p class="SPSubHeading"> </p> <div class="MoreButton"> <p><a href="/Reasons-to-Use-Tesseract/Connected.html#Title">Read More</a></p> </div> </div> <img src="/ImagesNew/PanelsContent/Connected-Image.gif" alt="Connected Image" width="210" height="213" class="NewsFloatRight" /> </div> <div id="Panel4" class="SlidingGallery"> <div class="SPContentWrapper"><img src="/ImagesNew/Online-Demo.gif" width="289" height="49" alt="Online Demo" /> <p class="SPSubHeading">Just enter your details and we'll contact you with an access code to allow you to view our online demonstration. </p> <p class="SPSubHeading"> </p> <div class="MoreButton"> <p><a href="/US-Online-Demo-Request.asp#Title">Online Demo</a></p> </div> </div> <img src="/ImagesNew/Demo-Screen.gif" alt="Instantaneous Image" width="214" height="224" class="NewsFloatRight" /></div> <div id="Panel5" class="SlidingGallery"> <div class="SPContentWrapper"> <img src="/ImagesNew/PanelsContent/Supporting.jpg" alt="Supporting" width="207" height="51" /> <p class="SPSubHeading">Field engineers can use the latest hand-held devices.</p> <p class="SPSubHeading"> </p> <p class="SPSubHeading"> </p> <div class="MoreButton"> <p><a href="/Reasons-to-Use-Tesseract/Supporting.html#Title">Read More</a></p> </div> </div> <img src="/ImagesNew/PanelsContent/Supporting-Image.jpg" alt="Supporting Image" width="160" height="247" class="NewsFloatRight" /> </div> <div id="Panel6" class="SlidingGallery"> <div class="SPContentWrapper"> <img src="/ImagesNew/PanelsContent/Integrated.jpg" alt="Integrated" width="196" height="55" /> <p class="SPSubHeading">Service Centre integrates with your existing data and more.</p> <p class="SPSubHeading"> </p> <p class="SPSubHeading"> </p> <div class="MoreButton"> <p><a href="/Reasons-to-Use-Tesseract/Integrated.html#Title">Read More</a></p> </div> </div> <img src="/ImagesNew/PanelsContent/Integrated-Image.jpg" alt="Integrated Image" width="217" height="250" class="NewsFloatRight" /> </div> <div id="Panel7" class="SlidingGallery"> <div class="SPContentWrapper"> <img src="/ImagesNew/PanelsContent/Title-Instantaneous.gif" alt="Instantaneous" width="247" height="32" /> <p class="SPSubHeading">Streamline, with unique API instantaneous cross-system data entry.</p> <p class="SPSubHeading"> </p> <p class="SPSubHeading"> </p> <div class="MoreButton"> <p><a href="/Reasons-to-Use-Tesseract/Instantaneous.html#Title">Read More</a></p> </div> </div> <img src="/ImagesNew/PanelsContent/Image-Instantaneous.gif" alt="Instantaneous Image" width="193" height="257" hspace="20" class="NewsFloatRight" /> </div> <div id="Panel8" class="SlidingGallery"> <div class="SPContentWrapper"> <img src="/ImagesNew/PanelsContent/KPS.gif" alt="Knowledgeable" width="277" height="48" /> <p class="SPSubHeading">Knowledge Powered Solutions (KPS) Integration.</p> <p class="SPSubHeading"> </p> <p class="SPSubHeading"> </p> <div class="MoreButton"> <p><a href="/Reasons-to-Use-Tesseract/Knowledgeable.html#Title">Read More</a></p> </div> </div> <img src="/ImagesNew/PanelsContent/KPS-Image.gif" alt="KPS Image" width="211" height="250" class="NewsFloatRight" /> </div> <div id="Panel9" class="SlidingGallery"> <div class="SPContentWrapper"> <img src="/ImagesNew/PanelsContent/Service-Driven.jpg" alt="Connected" width="272" height="47" /> <p class="SPSubHeading">Field Service, Service Management, Customer Service second to none.</p> <p class="SPSubHeading"> </p> <p class="SPSubHeading"> </p> <div class="MoreButton"> <p><a href="/Reasons-to-Use-Tesseract/Service-Driven.html#Title">Read More</a></p> </div> </div> <img src="/ImagesNew/PanelsContent/Service-Driven-Image.jpg" alt="Connected Image" width="206" height="245" class="NewsFloatRight" /> </div> <div id="Panel10" class="SlidingGallery"> <div class="SPContentWrapper"><img src="/ImagesNew/PanelsContent/Email-Service.gif" alt="Connected" width="238" height="48" /><p class="SPSubHeading">This flexible and powerful emailing device from Tesseract.</p> <p class="SPSubHeading"> </p> <p class="SPSubHeading"> </p> <div class="MoreButton"> <p><a href="http://www.tesseract.co.uk/Reasons-to-Use-Tesseract/Email-Service.html#Title">Read More</a></p> </div> </div> <img src="/ImagesNew/PanelsContent/Email-Image.gif" alt="Connected Image" width="210" height="213" class="NewsFloatRight" /> </div> <div id="Panel10" class="SlidingGallery"> <div class="SPContentWrapper"><img src="/ImagesNew/PanelsContent/Reporting-Service.gif" alt="Connected" width="288" height="44" /><p class="SPSubHeading">Fully customisable .Report Service</p> <p class="SPSubHeading"> </p> <p class="SPSubHeading"> </p> <div class="MoreButton"> <p><a href="http://www.tesseract.co.uk/Reasons-to-Use-Tesseract/Reporting-Service.html#Title">Read More</a></p> </div> </div> <img src="/ImagesNew/PanelsContent/Reporting-Image.gif" alt="Connected Image" width="210" height="213" class="NewsFloatRight" /> </div> </div> </div> </div> <script type="text/javascript"> var sp1 = new Spry.Widget.SlidingPanels('SlidingMenu'); </script> </div> <div id="MenuWrapper"> <div class="PageTitle"> <a name="Title" id="Title"></a>Tesseract | <span class="white">Supporting</span></div> <div id="p7PMM_2" class="p7PMMh04 p7PMMnoscript"> <ul class="p7PMM"> <li><a href="#">US Case Studies</a> <div> <ul> <li><a href="/Case-Studies-USA/Toshiba-Case-Study.aspx">Toshiba - TABS</a></li> <li><a href="/Case-Studies-USA/Westcon-Case-Study.aspx">Westcon</a></li> <li><a href="/Case-Studies-USA/TDI-Inova-Case-Study.aspx">TDI/Inova</a></li> <li><a href="/Case-Studies-USA/UMS-Case-Study.aspx">UMS</a></li> <li><a href="/Case-Studies-USA/Huntleigh-Healthcare-Case-Study.aspx">Huntleigh Healthcare</a></li> <li><a href="/Case-Studies-USA/Group-4-Case-Study.aspx">Group 4</a></li> <li><a href="/Case-Studies-USA/Gunneo-Chubb-Study.aspx">Gunneo/Chubb</a></li> <li><a href="/Case-Studies-USA/Washtec-Case-Study.aspx">Washtec</a></li> <li><a href="/Case-Studies-USA/Karcher-Case-Study.aspx">Karcher</a></li> <li><a href="/Case-Studies-USA/Istobal-Case-Study.aspx">Istobal</a></li> </ul> </div> </li> <li><a href="http://www.tesseract.co.uk/support/">Support</a></li> <li><a href="#">Reasons to Buy</a> <div> <ul> <li><a href="#">Connectivity</a> <div> <ul> <li><a href="/Reasons-to-Buy/Instantaneous.aspx">Instantaneous (API)</a></li> <li><a href="/Reasons-to-Buy/Email-Service.aspx">Email Service</a></li> <li><a href="/Reasons-to-Buy/Reporting-Service.aspx">Reporting Service</a></li> </ul> </div> </li> <li><a href="/Reasons-to-Buy/Software-as-a-Service-SaaS.aspx">Why Tesseract SaaS?</a></li> <li><a href="/Reasons-to-Buy/Tesseract-CRM.aspx">Tesseract CRM</a></li> <li><a href="/Reasons-to-Buy/Popular.aspx">Popular</a></li> <li><a href="/Reasons-to-Buy/Connected.aspx">Connected</a></li> <li><a href="/Reasons-to-Buy/GPS-TomTom.aspx">Located</a></li> <li><a href="/Reasons-to-Buy/Supporting.aspx">Supporting</a></li> <li><a href="/Reasons-to-Buy/Integrated.aspx">Integrated</a></li> <li><a href="/Reasons-to-Buy/Knowledgeable.aspx">Knowledgeable</a></li> <li><a href="/Reasons-to-Buy/Service-Driven.aspx">Servcie Driven</a></li> </ul> </div> </li> <li><a href="../Our-Product.aspx">Our Product</a> <div> <ul> <li><a href="/Core-Components/Customer-Assets-Overview.aspx">Customer Assets</a></li> <li><a href="/Core-Components/Call-Control-Overview.aspx">Call Control</a></li> <li><a href="/Core-Components/Repair-Center-Overview.aspx">Repair Center</a></li> <li><a href="/Core-Components/Parts-Center-Overview.aspx">Parts Center</a></li> <li><a href="/Core-Components/Quote-Center-Overview.aspx">Quote Center</a></li> <li><a href="/Core-Components/REA-Overview.aspx">Remote Engineer Access</a></li> <li><a href="/Core-Components/Invoice-Module-Overview.aspx">Invoicing Module</a></li> <li><a href="/Core-Components/Meter-Collection-Overview.aspx">Meter Collection</a></li> <li><a href="/Core-Components/Prospect-Center-Overview.aspx">Prospect Center</a></li> </ul> </div> </li> </ul> <div class="p7pmmclearfloat"> </div>    <script type="text/javascript">  </script> </div> </div> <div id="NewsWrapper"><img src="ImagesNew/PanelsContent/Supporting-Image.jpg" alt="Supporting Image" width="160" height="247" hspace="20" class="NewsFloatRight" /> <div class="LeftColumn"> <div class="NewsColumnTop"></div> <div id="p7APM_1" class="p7APM02"> <div class="p7APMtrig"> <h3><a href="#p7APMc1_1" id="p7APMt1_1">Connectivity</a></h3> </div> <div id="p7APMw1_1" class="p7APMcwrapper"> <div id="p7APMc1_1" class="p7APMcontent"> <div id="p7APMp1_1" class="p7APMpanelcontent"> <p> <a href="/Reasons-to-Buy/Instantaneous.aspx">Instantaneous (API)</a><br /> <a href="/Reasons-to-Buy/Email-Service.aspx">Email Service</a><br /> <a href="/Reasons-to-Buy/Reporting-Service.aspx">Reporting Service</a><br /> </p> </div> </div> </div> <div class="p7APMtrig"> <h3><a href="/Reasons-to-Buy/Software-as-a-Service-SaaS.aspx" id="p7APMt1_2">Why Tesseract SaaS?</a></h3> </div> <div class="p7APMtrig"> <h3><a href="/Reasons-to-Buy/Tesseract-CRM.aspx" id="p7APMt1_3">TesseractCRM</a></h3> </div> <div class="p7APMtrig"> <h3><a href="/Reasons-to-Buy/Popular.aspx" id="p7APMt1_3">Popular</a></h3> </div> <div class="p7APMtrig"> <h3><a href="/Reasons-to-Buy/Connected.aspx" id="p7APMt1_4">Connected</a></h3> </div> <div class="p7APMtrig"> <h3><a href="/Reasons-to-Buy/GPS-TomTom.aspx" id="p7APMt1_5">Located</a></h3> </div> <div class="p7APMtrig"> <h3><a href="/Reasons-to-Buy/Supporting.aspx" id="p7APMt1_6">Supporting</a></h3> </div> <div class="p7APMtrig"> <h3><a href="/Reasons-to-Buy/Integrated.aspx" id="p7APMt1_7">Integrated</a></h3> </div> <div class="p7APMtrig"> <h3><a href="/Reasons-to-Buy/Knowledgeable.aspx" id="p7APMt1_8">Knowledgeable</a></h3> </div> <div class="p7APMtrig"> <h3><a href="/Reasons-to-Buy/Service-Driven.aspx" id="p7APMt1_9">Service Driven</a></h3> </div> <div class="p7APMtrig"> <h3><a href="/Reasons-to-Buy/Subscription-Service.aspx" id="p7APMt1_10">Subscription Service</a></h3> </div>   <script type="text/javascript">P7_opAPM(1,1,1,0,0,1,0,0,0,0,0,1000,150);</script> </div> <div class="LeftAdvertWrapper"> <p class="LeftAdvertWrapperHeading">Advantages for the <br /> IT Manager...</p> <p><img src="/ImagesNew/IT-ManagerAd.gif" alt="Advantages" width="206" height="139" /></p> </div> <div class="MoreButton"> <p class="RightContentBody"><a href="/Reasons-to-Buy/Integrated.aspx">Read More</a></p> </div> </div> <p class="NewsHeading"><img src="imagesUSA/Your-Next-Step.gif" width="259" height="48" alt="Your next step" /></p> <p class="NewsSubHeading"><span class="SPSubHeading">Implementation of Service Center within your business</span>.</p> <p class="newsBodyRefeshFFGrey"><span class="OrangeSubHeading">1. Contact Tesseract.</span><br /> Contact Tesseract by Telephone, the Contact Tesseract Form or drop us an email.</p> <p class="newsBodyRefeshFFGrey"> <span class="OrangeSubHeading">2. We'll be in touch </span><br /> Your details will be forwarded to our sales team and one of our consultants will contact you as soon as possible to discuss your enquiry.</p> <p class="newsBodyRefeshFFGrey"><span class="OrangeSubHeading">3. Test drive</span><br /> We will arrange an Online Demonstration of our product and if appropriate a consultant will visit your offices, go through your requirements and give you a high level overview of Tesseract. We may arrange a further meeting where we can go into more detail utilising your data in a structured demonstration.</p> <p class="newsBodyRefeshFFGrey"> <span class="OrangeSubHeading">4. Pricing and planning</span><br /> We will provide you with a detailed quotation as well as an outline project plan.</p> <p class="newsBodyRefeshFFGrey"><span class="OrangeSubHeading">5. Purchase and timescales</span><br /> Rent or Purchase and we arrange project kick off in the timescales that are agreed.</p> <p class="TickOrange"><span class="TickOrangeHeading">Choice.</span><br /> Because Service Centre runs on web browsers, PDA's, Tough-Books, in fact any mobile device that connects to the internet. You can choose which equipment best suits your field engineers requirements and working environment. This choice enables you negotiate the best contract deals with your mobile/IT provider.</p> <div class="NewsFooter"></div> </div>  <div class="RightContentWrapper"> <div class="RightContentHeading">Clients comment...</div> <p class="RightContentBody">"It was the system's sub-contractor/vendor contract functionality that was most appealing, this addresses a large part of our business, which no other software application did nearly as well as Service Center." </p> <p class="RightContentBody"><strong> Roger Viani - TDI Inova</strong></p> <div class="MoreButton"> <p class="RightContentBodyNoMargin"><a href="/Case-Studies-USA/TDI-Inova-Case-Study.aspx">Read More</a></p> </div> <div class="RightContentBottom"></div> </div><div class="EmailTop"> <div class="MoreButton"> <p class="RightContentBody"><a href="/Subscribe-to-Tesseract-News.aspx">Subscribe</a></p> </div> <p><img src="/ImagesNew/EmailNews.gif" width="202" height="36" alt="Tesseract News" /></p> <p class="EmailBody">Regular news & updates sent to you by email.</p> <p><span class="EmailBody"><img src="/ImagesNew/EmailNews-Instron.gif" alt="Instron" width="202" height="144" class="floatLeft" /></span></p> </div> <br class="clearfloat" />  </div> </div> </div> <div id="footer"> <p>Just a few of the companies already using our software:<img src="ImagesNew/FooterLogos01.gif" width="960" height="46" alt="Tesseract Clients" /></p>   </div> <p> </p> </body> </html>