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Tesseract Service Centre Core Components
Case studies in your industry sector
and Machine Tools
KPS is Embedded.
We have embedded the KPS component into our software to provide an even more powerful solution that streamlines the call handling procedure by instantly accessing relevant information previously logged.
• Improved rate of first contact call resolutions.
• Reduced call durations.
• Reduced number of calls.
Perform the following functions instantly.
This will look at the type of fault and the product the fault is recorded against and instantaneously recommend a solution based on similar previous scenarios.
Once the above association has been established the KPS component will provide a list of potential fixes in most common order based on historical call data.
With the product/fault association ascertained the KPS component can then also point to the relevant documentation even in the correct format.
The KPS component won't just locate a document but it will intelligently search the document to find the relevant data for the fault/product association.
Service Management Software. Our unique field service management system that streamlines stock control, remote engineer access, call handling and service control. True SaaS.A web-based application, a field service software that delivers powerful management to companies field service systems and operations.
Take advantage of our monthly Pay-as-you-go Service.
Just a few of the companies already using our software: