KPS is Embedded.
We have embedded the KPS component into our software to provide an even more powerful solution that streamlines the call handling procedure by instantly accessing relevant information previously logged.

Perform the following functions instantly.
Product/fault associations
This will look at the type of fault and the product the fault is recorded against and instantaneously recommend a solution based on similar previous scenarios.

Percent relevance
Once the above association has been established the KPS component will provide a list of potential fixes in most common order based on historical call data.

Documentation aid/type
With the product/fault association ascertained the KPS component can then also point to the relevant documentation even in the correct format.

Documentation intelligence
The KPS component won't just locate a document but it will intelligently search the document to find the relevant data for the fault/product association.