Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.
Running on an IIS server the system supports remote communications via the Internet.
Powerful remote engineer access software.
Core components have been developed to allow technicians to dispatch & complete calls remotely, together with parts usage & signature capture, while customers can log & monitor their calls.
â€¢ Contract Administration with SLA, billing, warranty control & third party support.
â€¢ Meter billing; usage, minimum & block together with consumables.
â€¢ Call logging with diary, SLA escalation & full audit trail. Engineer dispatch with job
Â Â Â update, parts usage & job invoicing.
â€¢ Logistics control for warehouse and van, both repairable & disposal parts.
â€¢ Full workshop repair module including booking in/out wizard and full audit.
â€¢ Sales Tracking System with Remote Access for salesmen.
By utilising Tesseract's hosting service, users of the Service Management Software are generating cost saving and tremendous IT advantages in terms of eliminating server maintenance.
API (Application Programme Interface).
Tesseract's range of API's have been developed to enable customers to integrate with other systems using XML.
Service Management Software. Our unique field service management system that streamlines stock control, remote engineer access, call handling and service control. True SaaS. A web-based application, a field service software that delivers powerful management to companies field service systems and operations.
Take advantage of our monthly Pay-as-you-go Service.
Just a few of the companies already using our software: