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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
KPS Knowledge Powered Solutions
Knowledgeable

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Instantaneous (API)
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Popular
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Supporting
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Integrated
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Service Driven
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Located
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Email Service
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Reporting Service
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Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba
Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.
Support
Service Management Software
A true end to end web product.
Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.
Running on an IIS server the system supports remote communications via the Internet.

Powerful remote engineer access software.
Core components have been developed to allow technicians to dispatch & complete calls remotely, together with parts usage & signature capture, while customers can log & monitor their calls.

All the functionality you could ever hope for now comes as standard with the worlds leading Service Management Software!
• Asset tracking & configuration control with serial/asset numbers & full audit trail.
• Contract Administration with SLA, billing, warranty control & third party support.
• Meter billing; usage, minimum & block together with consumables.
• Call logging with diary, SLA escalation & full audit trail. Engineer dispatch with job
   update, parts usage & job invoicing.
• Logistics control for warehouse and van, both repairable & disposal parts.
• Full workshop repair module including booking in/out wizard and full audit.
• Sales Tracking System with Remote Access for salesmen.

Hosting.
By utilising Tesseract's hosting service, users of the Service Management Software are generating cost saving and tremendous IT advantages in terms of eliminating server maintenance.

API (Application Programme Interface).
Tesseract's range of API's have been developed to enable customers to integrate with other systems using XML.

Support
Great support
Our support team are there to help, and with training options to suit, Tesseract's support for both Users and System Administrators is second to none.
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Support
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Service Management Software. Our unique field service management system that streamlines stock control, remote engineer access, call handling and service control. True SaaS. A web-based application, a field service software that delivers powerful management to companies field service systems and operations.

Subscription Service
Pay as you go
Take advantage of our monthly Pay-as-you-go Service.
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Just a few of the companies already using our software:Tesseract Clients