Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.
Repair Center is the tesseract workshop system. It can be used both as standalone and in conjunction with the call control module. Service calls can, in fact, be logged on the system and moved to the workshop.
Using information from the Customer Assets module, Repair Center allows the user to enter, update, complete and ship workshop jobs. Using the booking in wizard these jobs can be entered individually or in a batch with the system checking such detail warranty and contract status.
Each job is assigned a number, a job type and a flow code. The flow code allowing the user to predefine the route any job takes through the workshop. The system also allows for equipment, not previously recorded, to be entered as a job and this information added to the asset database as a serialised product.
"The new system will enhance our overall service offerings and allow Westcon to better managed our spares & stock utilization processes."
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Just a few of the companies already using our software: