Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint clientâ€™.
The Quote Center module is designed to permit collection of prospect data and preparation of quotes.
The Quote Center format is simple for the Sales team to enter but sufficiently structured for it to be easily converted to a Contract when the Quote is accepted.
To minimise user training the module is based around Wizards for Quote generation and Acceptance. Each wizard takes the user through simple entry screens in a logical sequence, prompting for user input where required.
A new Quote can be based upon an existing Contract, a previous Quote or entered data. Where available, it is possible to capture detail down to the level of accurate Site schedules including Serial Numbers but, where data is limited, it will accept simple listings of quantities against each product type. In the latter case, the user is prompted to collect the missing data only when the quote is accepted. Quote Terms permit structured pricing, from a standard 'price book', using up to five factors based on Cover, Service level, Routine maintenance, plus user defined factors.
"Having information on such a phenomenal number of products in a series of disparate databases simply was not feasible, so, we decided to invest in a single system that would bring everything together."
Rod Reeder - UMS
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