Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.
Providing software solutions
for over 25 years.
The Customer Assets module is a powerful tool in its own right which can be used stand-alone or in conjunction with the range of service modules to provide the benefit of a fully integrated system.
This Primary module is designed to provide total management of Multiple Customer Installations, and Multiple Serialised Product Assets installed at these Equipment Sites. It can also maintain Multiple Contracts with customisable Service Level Agreements, Service Coverage, Response Times, Automatic Renewal Tracking and Preventive Maintenance Scheduling. Plus, many optional Coding features to manage Field Engineers' Fault and Repairs, Common reported problems, Contract Types and Call Resolution Types.
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"Tesseract's Service Center was chosen because of its ability to effectively manage meter business and integrate seamlessly with our Oracle accounts."
Denise O'Donnell - Toshiba
