Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.
The Call Control module is a highly sophisticated, yet easy to operate, event driven Call Handling system.
The Service Center Call Control module, developed for Response Critical environments, incorporates a number of unique facilities.
Search facilities throughout the Service Center Suite are powerful and versatile.
In Call Control this provides the benefit of flexible customer searches; by Name, Number, Contact Name, Telephone Number, Contract Number, Serial Number, System Number, Product Number and more.
Prior to the call being logged a comprehensive customer status or health check warns the operator of Contract and Warranty details, Planned Maintenance requirements, Outstanding Service Calls, any Credit problems and Contract Call Count.
Calls are automatically queued according to 'ownership' and response priority. An Engineer Diary function provides planner style visibility of any 30 day period of calls scheduled in advance.
"Service Center runs on a SQL server database which means we can extract data in any form, and the resultant management information has proved invaluable."
Group 4 Technology
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Just a few of the companies already using our software: