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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
KPS Knowledge Powered Solutions
Knowledgeable

KPS Knowledge Powered Solutions

Instantaneous (API)
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Popular
KPS Knowledge Powered Solutions
Supporting
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Integrated
KPS Knowledge Powered Solutions
Service Driven
KPS Knowledge Powered Solutions
Located
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Email Service
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Reporting Service
KPS Knowledge Powered Solutions
Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba
Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.

Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.

Call Control
Toshiba
Powerful call handling system.
Service Manager
Call Control PDF PDF

Call Control

The Call Control module is a highly sophisticated, yet easy to operate, event driven Call Handling system.

The Service Center Call Control module, developed for Response Critical environments, incorporates a number of unique facilities.

Search facilities throughout the Service Center Suite are powerful and versatile.
In Call Control this provides the benefit of flexible customer searches; by Name, Number, Contact Name, Telephone Number, Contract Number, Serial Number, System Number, Product Number and more.

Prior to the call being logged a comprehensive customer status or health check warns the operator of Contract and Warranty details, Planned Maintenance requirements, Outstanding Service Calls, any Credit problems and Contract Call Count.

Calls are automatically queued according to 'ownership' and response priority. An Engineer Diary function provides planner style visibility of any 30 day period of calls scheduled in advance.

Download PDF

Clients comment...

"Service Center runs on a SQL server database which means we can extract data in any form, and the resultant management information has proved invaluable."

Dave Ella
Group 4 Technology

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Just a few of the companies already using our software:Tesseract Clients