Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.
Case studies in your
Garage and Forecourt
Tesseract's Service Center service management system is playing a key role in enabling KÃ¤rcher UK to 'manage' a recent acquisition that has effectively doubled its number of nationwide field service technicians and significantly boosted its customer base and service operations.
According to technical services manager Peter Rankin, the Service Center software is at the hub of the company's service offering, handling maintenance scheduling and emergency breakdown service requests, including calls for same-day emergency response.
"The sole intention is to continuously deliver customer service levels that not only meet but surpass client expectations," says Peter Rankin, "and Service Center is helping us do exactly that."
Originally installed some years ago to bring a level of management and control to the field service function of KÃ¤rcher UK's Industrial products division, which at that time embraced the activities of 18 mobile service technicians, the Tesseract system has been updated to a more recent version.
The software is managing twice as many service engineers following the company's purchase of Atlantis International, a former dealer for KÃ¤rcher.
Atlantis' vehicle cleaning equipment business is now embraced alongside the existing nationwide service offering for KÃ¤rcher's market-leading ranges of pressure washers, sweepers and scrubber dryers, for example.
With integrated modules embracing Customer Assets, Call Control, Parts, Repairs, Quotes and Prospects as well as Remote Engineer Access, Invoicing and Meter Billing, Service Center offers easy-to-use yet powerful functionality:
Service Center can accommodate every type of mobile communications medium and in KÃ¤rcher UK's case, Panasonic Toughbook notebook computers are currently being rolled out for its team of service technicians.
"It was the system's sub-contractor/vendor contract functionality that was most appealing, this addresses a large part of our business, which no other software application did nearly as well as Service Center."
Roger Viani - TDI Inova
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