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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
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Knowledgeable

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Instantaneous (API)
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Popular
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Supporting
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Integrated
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Service Driven
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Located
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Email Service
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Reporting Service
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Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.

Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.

Case studies in your
industry sector:

Garage and Forecourt

Karcher
Toshiba Case Study PDF

Tesseract service center releases the pressure of Karcher’s expanded service operations

Tesseract's Service Center service management system is playing a key role in enabling Kärcher UK to 'manage' a recent acquisition that has effectively doubled its number of nationwide field service technicians and significantly boosted its customer base and service operations.

According to technical services manager Peter Rankin, the Service Center software is at the hub of the company's service offering, handling maintenance scheduling and emergency breakdown service requests, including calls for same-day emergency response.

"The sole intention is to continuously deliver customer service levels that not only meet but surpass client expectations," says Peter Rankin, "and Service Center is helping us do exactly that."

Originally installed some years ago to bring a level of management and control to the field service function of Kärcher UK's Industrial products division, which at that time embraced the activities of 18 mobile service technicians, the Tesseract system has been updated to a more recent version.

The software is managing twice as many service engineers following the company's purchase of Atlantis International, a former dealer for Kärcher.

Atlantis' vehicle cleaning equipment business is now embraced alongside the existing nationwide service offering for Kärcher's market-leading ranges of pressure washers, sweepers and scrubber dryers, for example.

With integrated modules embracing Customer Assets, Call Control, Parts, Repairs, Quotes and Prospects as well as Remote Engineer Access, Invoicing and Meter Billing, Service Center offers easy-to-use yet powerful functionality:
Service Center can accommodate every type of mobile communications medium and in Kärcher UK's case, Panasonic Toughbook notebook computers are currently being rolled out for its team of service technicians.

Download PDF

Clients comment...

"It was the system's sub-contractor/vendor contract functionality that was most appealing, this addresses a large part of our business, which no other software application did nearly as well as Service Center."

Roger Viani - TDI Inova

Tesseract News

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Instron


Just a few of the companies already using our software:Tesseract Clients