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TesseractProviding software solutions
for over 25 years
Service Management Software

Tesseract Service Centre Core Components

Customer Assets
Toshiba

Total management of Multiple Customer Installations.

Call Control
Toshiba
Powerful call handling system.
Repair Centre
Toshiba
Controlled job reporting for single or multiple workshops.
Parts Centre
Toshiba
Multi-location inventory and stock control system.
Quote Centre
Toshiba
Prepare quotes that convert to a contract when the quote is accepted.
Remote Engineer Access
Toshiba
Full information flow directly between engineers and Service Centre.
Invoicing Module
Toshiba
Invoice from contract maintenance charges and billable calls.
Meter Billing
Toshiba
Fully integrated meter collection and invoicing.
Prospect Centre
Toshiba
Powerful sales enquiry and action follow-up system.
SC5

Service Center Product Features

Why SaaS?
KPS Knowledge Powered Solutions
Knowledgeable

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Instantaneous (API)
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Popular
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Supporting
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Integrated
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Service Driven
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Located
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Email Service
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Reporting Service
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Connected
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Subscription Service
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SC5

Case studies in your industry sector

Office Equipment
and Copiers

Toshiba

Toshiba embarks on
coast-to-coast roll out of tesseract's service centre.
Garage
and Forecourt
Washtec

No more wash day blues
for Washtec!
Instrumentation
and Machine Tools
Universal Medical Services
MicroPoise selects Tesseract's browser based service management system.
Medical
and Pharmaceutical
Innova

Tesseract's Service Centre System - The prescription for TDI's service success!
Security
and Fire Protection
G4S

Service Centre Software helps Group 4 Technology stay in control.

Service Centre 5.
A true end-to-end web product. Developed using Microsoft.Net technology, SC 5.0 is a browser based software supporting a range of databases and allowing for a 'zero footprint client'.

Case studies in your
industry sector:

Security and Fire Protection

Group 4 Technology
Toshiba Case Study PDF

Service Center Software helps  Group 4 Technology stay in control

The use of Tesseract's Service Center service management software to effectively manage Group 4 Technology's 60 strong team of nationwide field engineers is playing a key role in enabling the company to retain its position as a leading player in the Access Control and CCTV markets.

Group 4 Technology has been using the system for over eight years at its Tewkesbury (Glos.) site and, according to systems development manager David Ella, "having Service Center running on a SQL server database means we can extract data in any form, and the resultant management information proves invaluable."

The Browser-based system embraces a number of easy to use modules - call control, customer assets, meter billing, parts center, repair center and quote center & prospect center - and was selected by Group 4 Technology from 15 alternative systems to replace an ageing Unix field service management set-up.

"In addition to the system's improved functionality and lower cost," comments David Ella, "Service Center was chosen because its Microsoft architecture not only provided the necessary management reporting flexibility but also offered good potential for future mobile data communications with our field engineers."

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Clients comment...

"It was the system's sub-contractor/vendor contract functionality that was most appealing, this addresses a large part of our business, which no other software application did nearly as well as Service Center."

Roger Viani - TDI Inova

Tesseract News

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Instron


Just a few of the companies already using our software:Tesseract Clients